FAQs

1. What is CUFF London?

CUFF London is a premium wooden essentials brand founded on December 17, 2019, dedicated to providing timeless, sustainable products that combine quality craftsmanship with natural elegance. Learn more about us at https://cufflondon.com.

 

 

 

 

2. What payment methods do you accept?

We currently accept PayPal for secure and convenient transactions.

 

 

 

 

 

3. Is my payment information secure?

Yes. All transactions on CUFF London are processed securely through encrypted gateways to ensure your information is protected.

 

 

 

 

 

 

4. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed. Please contact us as soon as possible at [email protected] or call +1 909-322-9767.

 

 

 

 

 

 

5. What is the order cut-off time?

Orders placed before 5:00 PM (EST), Monday to Friday, are processed within 1–2 business days.

 

 

 

 

6. Do you offer free shipping?

Yes, CUFF London offers free shipping on all orders across all destinations.

 

 

 

 

 

7. How long does delivery take?
  • Handling Time: 1–2 business days (Mon–Fri)

  • Transit Time: 3–5 business days (Mon–Fri)

  • Total Delivery Time: Estimated 4–7 business days, depending on your location.

 

 

 

 

8. Do you ship internationally?

Currently, we ship within regions supported through our checkout. Please contact us if you have specific location inquiries.

 

 

 

 

9. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products, provided the items are in new, unused condition.

 

 

 

 

10. Are exchanges available?

Yes, we accept product exchanges. Please contact us for support with initiating an exchange.