Return & Refund Policy

At CUFF London, we are committed to delivering quality Wooden Essentials and ensuring customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, our return and refund policy is designed to be fair, transparent, and hassle-free.

Return Eligibility

We accept returns on both defective and non-defective products, provided the following conditions are met:

  • The item must be in new, unused condition
  • The return must be initiated within 30 days of the delivery date
  • The product must be returned using the original packaging, if available

If your product arrives damaged or defective, please contact us immediately with a photo of the item and its packaging to ensure a prompt resolution.

Return Process

To initiate a return, please contact us via:

After receiving your return request, our support team will provide you with detailed instructions for mailing the item back to:

CUFF London
2019 Juniper Ln
Colton, CA 92324
USA

Return Method: Returns are processed by mail only. Please retain your return shipping receipt until your return is confirmed.

Return Shipping Costs

  • For defective or damaged items: CUFF London will cover the return shipping costs.
  • For non-defective returns or exchanges: Customers are responsible for the return shipping fees.

Exchanges

We accept exchanges on eligible items. To request an exchange, please follow the same process as a return and indicate that you would prefer to receive a replacement item. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you via email of the refund approval status. If approved:

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow up to 5 business days for your refund to appear in your account, depending on your bank or payment provider.

There are no restocking fees, and shipping charges (if any) are non-refundable unless the return is due to a product defect or error on our part.

Non-Returnable Items

We do not accept returns on:

  • Items that have been used, modified, or damaged due to misuse
  • Items returned beyond the 30-day return period
  • Products not in their original condition or missing essential parts

Contact Information

If you have any questions or concerns regarding our return and refund policy, please reach out to us directly:

Thank you for choosing CUFF London. We value your business and are here to ensure a smooth and positive shopping experience from start to finish.