Shipping Policy

Thank you for shopping with CUFF London, your trusted source for premium Wooden Essentials. We are committed to providing a seamless and efficient shipping experience for every order. Please review our detailed shipping policy below.

Order Processing

Order Cut-Off Time:
Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday through Friday, will begin processing the same business day.

Handling Time:
All orders are processed and dispatched within 1–2 business days (Monday–Friday), excluding weekends and public holidays.

Shipping & Delivery

Transit Time:
After processing, orders typically arrive within 3–5 business days, depending on the shipping destination.

Estimated Total Delivery Time:
For all destinations, the estimated delivery window is 4–7 business days, which includes both handling and transit times.

Shipping Cost:
We proudly offer free shipping on all orders, with no minimum purchase required.

Shipping Locations:
We ship to all locations supported by our fulfillment network. If you have a question about shipping availability to your area, please contact our support team.

Order Tracking

Once your order has been shipped, a confirmation email with tracking information will be sent to you. You can use this information to monitor your package’s progress in real time.

If you do not receive your tracking details within 48 hours of placing your order, please reach out to us at [email protected].

Delivery Delays

While we aim to deliver all orders within the stated timeframe, unexpected delays may occur due to high order volumes, carrier delays, or extreme weather conditions. We appreciate your patience and understanding in such rare cases.

Incorrect Addresses & Delivery Issues

Please ensure all shipping information is accurate at checkout. CUFF London is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange re-delivery.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please notify us immediately. For damaged shipments, include clear photos of the product and packaging. We will work with you to resolve the issue quickly, whether through a replacement or a refund.

Contact Us

For all shipping-related inquiries, contact our customer support team:

At CUFF London, we’re committed to delivering high-quality wooden essentials with prompt, reliable service. Thank you for choosing us.